Privacy Policy

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Privacy Policy

At Royal Tints, we are committed to protecting your privacy and keeping your personal information safe.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase window film products, request a quotation or use our services.

We aim to handle your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

1. Who We Are

Business Name: Royal Tints

Website: royaltints.co.uk 

Email: info@royaltints.co.uk 

Telephone: +447508303667

We are responsible for the personal information collected through our website and services.

2. Information We Collect

When you use our website or purchase products from our online shop, we may collect the following personal information:

• Your name and contact details, including email address and telephone number.
• Billing and delivery addresses.
• Order details, including products purchased and payment confirmations.
• Information you provide when requesting quotations or installation services, including window measurements, property details and photographs.
• Messages and enquiries submitted through our contact forms or by email.
• Marketing preferences and cookie choices.

Payments are handled through our website's payment processing provider. Payment information is processed securely by the relevant provider, and we receive the transaction details necessary to manage your order.

3. How We Use Your Information

We use your personal information to:

• Process payments and fulfil orders for window film products.
• Arrange shipping and delivery.
• Provide quotations, installation advice and customer support.
• Contact you about your order, delivery or requested services.
• Process returns, refunds and warranty enquiries.
• Maintain business records and meet legal obligations.
• Improve website functionality and the customer experience.
• Protect our website and business against fraud and misuse.
• Send promotional offers, product updates or marketing communications where permitted by law.

We only use your personal information where we have a valid legal basis.

These include performing a contract with you, complying with legal obligations, pursuing legitimate business interests such as preventing fraud and improving our services, and obtaining your consent where required.

4. Online Shop and Payments

When you place an order through our website, we collect the information necessary to process your purchase.

Your information may be shared with trusted third-party service providers, including payment processors, website hosting providers and delivery companies.

These providers receive information relevant to performing their services.

5. Deliveries and Installation Services

If you purchase window film products requiring delivery, we share the delivery information needed by the relevant courier or delivery company.

If you request an installation service, we may collect additional information about your property, windows, measurements and installation requirements.

This information is used to prepare quotations, arrange appointments and complete the requested work.

Where necessary, we may share relevant information with installers or subcontractors involved in providing the service.

6. Marketing Communications

We may occasionally send information about new window film products, special offers, promotions or company updates.

We only send electronic marketing where we have the appropriate permission or another lawful entitlement to do so.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us directly.

Unsubscribing from marketing does not prevent us from sending essential communications about your orders.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate our online shop, remember shopping basket contents, maintain website security and understand website performance.

Where used, cookies may include:

• Essential cookies necessary for the website and checkout to function.
• Functional cookies that remember website preferences.
• Analytics cookies that help us understand how visitors use the website.
• Advertising cookies used to measure advertising performance or deliver relevant adverts.

We provide information about the cookies we use and obtain consent where legally required. Some limited uses may qualify for an exemption from consent under applicable UK law.

You can manage cookie preferences through our website's cookie settings, where available, or through your browser settings.

8. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include payment providers, couriers, website hosting companies, IT support providers, professional advisers, marketing platforms and installation subcontractors.

We may also disclose information where required by law or necessary to protect our legal rights.

We do not share information with third parties without an appropriate lawful reason.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse and disclosure.

We limit access to personal information to authorised individuals and service providers who need it for legitimate business purposes.

Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy.

Order and transaction records are retained for a period of 12 months.

Customer enquiries and quotations are retained for a period of 12 months, unless they relate to an ongoing order, dispute or other matter requiring longer retention.

Marketing information is kept until you unsubscribe, withdraw consent where applicable, or it is no longer needed, subject to retaining necessary suppression records.

We securely delete or anonymise information when it is no longer required.

11. International Data Transfers

Some website, payment or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection transfer rules apply, we will ensure that an appropriate legal transfer mechanism is in place.

These may include UK adequacy regulations or approved contractual safeguards, where applicable.

You can contact us for further information about relevant international transfers and safeguards.

12. Your Data Protection Rights

Depending on the circumstances, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of certain processing activities.
• Request transfer of eligible information to another organisation.
• Object to processing based on legitimate interests.
• Withdraw consent where we rely on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights or raise a privacy concern, please contact us at: info@royaltints.co.uk

We will respond to requests in accordance with applicable data protection law. Certain rights may be subject to legal exceptions.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate your complaint.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website services or legal requirements.

Any updates will be published on this page with a revised last-updated date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Royal Tints

Email: info@royaltints.co.uk

Website: royaltints.co.uk

Last updated: 21st October 2026